FAQ - FREQUENTLY ASKED QUESTIONS
What is LoveForSicily?
LoveForSicily is a digital food and wine shop where you can find different typical Sicilian and / or Italian quality products. An online store with many proposals selected for you by experts in the Food & Drink sector, ideal for making your lunches and dinners real moments of tasting. Our portal is intended as a meeting point for true connoisseurs and gourmet lovers, but also for those who want to look out over the true Italian typicality that is difficult to find in normal stores. LoveForSicily is also food and wine culture and culture of Italian cuisine, and intends to accompany you on a tour made up of advice and special products along our Peninsula of Flavors.
Why choose LoveForSicily?
The products that LoveForSicily offers you will not be found in the supermarket. They are often produced with limited availability, with small production volumes: a cheese from the malga or one aged in a cave, a wine aged in barrique for years, a salami renowned in the world and processed according to traditions that have almost disappeared. The guarantee of quality is double: towards you, because we dedicate delicacies that are almost impossible to find and difficult to find, and towards the Local Producer, who will never find himself alongside industrial brands and distributed on the anonymous and demeaning circuits of large-scale distribution. In addition to this: the extreme convenience of buying on an e-commerce to receive everything directly at your home via express courier.
Do I need to register to purchase on LoveForSicily?
No. Anyone can browse and buy freely on our portal without the need to register. Once in the cart, to close the purchase we will ask for the data for shipping and for user registration. This will allow you, from the second purchase onwards, not to have to re-enter the data for shipping because the fields will be auto-filled. We always recommend subscribing to the newsletter to stay informed on the latest news!
How can I buy a product?
All the products on the LoveForSicily portal can be purchased directly online. By browsing the site, simply select the desired product and follow the purchase procedure which includes entering the shipping data and choosing the payment method. The shopping cart procedure will accompany you until your order is completed.
Are the products safe inside the packaging during shipment?
The products are placed inside a cardboard box and protected by packaging paper and bubble wrap. In the case of fresh products, polystyrene packages are used which will keep them with ice packs inside which will ensure their freshness. If the products are bottles, patented cardboard packages will be used especially for this type of transport and approved by the most important international forwarders.
How is the freshness of the products guaranteed during shipment?
Fresh products are mostly cheeses and cured meats and are treated with the utmost care in order to preserve their goodness and organoleptic properties. These are placed in special isothermal polystyrene containers in the company of dry ice that will keep them at an ideal temperature during the transport phase.
Is it possible to place an order by telephone?
Certainly. You can call our offices at +39 3887716730: so you can tell us which products you want to receive and which payment method you want to apply. We'll take care of the order!
What are the accepted payment methods to purchase on the site?
Within LoveForSicily it is possible to apply multiple payment methods. You can pay for your shopping cart using Visa, Mastercard, prepaid cards and Paypal. It is also possible to make an advance bank transfer or pay cash on delivery when the products are delivered to your home.
Is payment by credit card safe?
The confidential data relating to your credit card are not processed by our systems, but only by the banking system, without these being saved in any database, neither ours nor the bank. Your transaction takes place securely through a secure and encrypted connection.
Do the prices on the site include VAT?
Yes, they are all VAT included.
How much does it cost to ship the products?
Orders coming from the national territory, with an amount greater than and / or equal to 39 euros, will not pay for shipping. Shipping costs for smaller orders will be 6 euros. For foreign shipments see Shipping methods and costs.
Are personal data safe?
We are very sensitive to policies relating to privacy and security of personal data. Our site adopts an SSL certificate with the highest degree of protection available today for browsing the web and is extended to all pages ine of the site (WebTrust certification issued by Comodo Group Inc. served through CloudFlare Inc.). This allows your personal data to always be encrypted and, therefore, never violated. If you want to check the authenticity of the security certificate, you can click in the browser section which is generally found next to the address bar, near "https".
How can I recover my password?
Once you have clicked on "log in", under the "password" field click on "recover password". Follow the on-screen instructions and a new password will be sent to you. Should any problems arise, send an email to email@example.com and our technicians will help you get a new password.
I made a mistake in indicating the delivery address of an order. How can I correct?
It is possible to correct the shipping address of an order only if it has not yet been shipped. Just send an email to firstname.lastname@example.org or contact us either via chat on our website or by phone at +39 3887716730. One of our staff will take care of your order to change the shipping information of your products. The hours of our offices are: from Monday to Friday excluding holidays from 9 to 13.30 and from 16 to 19.30.
Is it possible to cancel an order placed?
Certainly yes, as long as it has not yet been processed. Just send an email to email@example.com or contact us either via chat on our website or by phone at +39 3887716730. One of our staff will take care of the cancellation of the order and the refund procedure. The hours of our offices are: from Monday to Friday excluding holidays from 9 to 13.30 and from 16 to 19.30.
Is it possible to ship typical products abroad?
No, at this time there is no delivery abroad.
If I'm never home during the day, can I have the products delivered to my workplace?
Of course: among the steps to be completed in the cart, there is the one dedicated to the shipping address. There you can indicate the address of your workplace.
How many products can I buy with a single order?
You can place all the products you want in the cart and purchase them with a single payment.
During the payment phase, I am asked for the CVV code of the credit card: what is it?
The CVV code is a 3-digit number printed on the back of your credit card and is required to confirm ownership of the card.
How do I know if the payment of the order has been successful?
Once you have finished your purchase you will receive a confirmation email in which you will be told that your order has been registered correctly. Conversely, if there were any problems with the payment, you will be given other ways in which you can finish the transaction.
How long does the delivery take?
On our site it is indicated that it takes 24/48 hours for delivery from the moment it is delivered to the courier. As for the refilling of the product, however, the average time can vary from one to two days. Our producers are true artisans of taste and often their products are made in limited quantities or are difficult to find. However, we are committed every day to improve these times more and more.
How can I check the status of my shipment?
When the package is handed over to the shipper, we will send you an email containing a tracking code. Within the reserved area of our site it is possible, through that code, to track the package which will indicate its exact location.
What should I do if the products I have purchased do not arrive?
If the product has been shipped, you will receive an email in which you will be given a tracking code with which you will be able to track the position of the package. In the event that you have not received this email, we only ask you for a little patience: it is possible that the supply has accumulated a small delay. We remind you that our products are all handmade and you will never find them in large retailers. For this reason it may happen that in some specific season they are produced in limited numbers and therefore they are difficult to find. However, you can always contact us by writing an email to firstname.lastname@example.org, or you can call us on +39 3887716730 (Monday to Friday from 9 to 13.30 and from 16 to 19.30) to receive an update from one of our staff.
What happens if I purchase a product and it is then unavailable?
It may happen that a particular product is no longer available as it was produced in a limited edition. In this case, you will be asked if you wish to receive a voucher that can be spent on our portal or a refund that will be credited back to you as soon as possible.
I have received a damaged product, what should I do?
it is damaged, we ask you to take a photo immediately with your mobile phone and send it to us via email to email@example.com. This way our employees will understand what to do and act accordingly.
I have received an expired product, what should I do?
If once you open the package you realize that one of the products inside it has expired, we ask you to immediately take a photo with your mobile phone on its label and send it to us via email to firstname.lastname@example.org. In this way our employees will get in touch directly with the supplier to understand if it is a printing error or if the product supplied by them has really expired. In the latter case, you will be reimbursed as soon as possible.
Is it possible to receive the invoice?
Certainly. At the time of purchase, you can indicate your VAT number and company name. In this way we will quickly prepare an invoice that will be sent to you by email.
I am a manufacturer and I would like to propose my products for inclusion in the portal, what should I do?
To enter our portal, the product must first be tasted by our selector because it certifies the degree of quality that is necessary to fully embrace our philosophy which is based on territoriality and high quality food and wine (purely Italian). What we ask of our suppliers are three things: that their production is artisanal and not industrial, that it is not distributed in large-scale distribution and that it has local ingredients. If our selector cannot come to visit the company, we usually ask you to send us a sample of the products offered. However, for further information write us an email to email@example.com, preferably by attaching your catalog. You will be contacted as soon as possible.
I would like to stop receiving your newsletters, what should I do?
In our newsletter, at the bottom, there is the item "unsubscribe". Once you click on that item you will be unsubscribed from the mailing list, but your data will be kept to allow you to make other purchases.
How can I contact customer support?
You can send us an email to firstname.lastname@example.org, call us from Monday to Friday from 9 to 13.30 and from 16 to 19.30 at the number +39 3887716730, contact us via the service chat that you find in pop up on every page of the site or you can send us a message to our Facebook page https://www.facebook.com/Loveforsicily2020.